setting up bespoke online staff training for uk financial services business Best answer on the web

  • we are looking to set up online training for our staff that will train them on or develop their skills in things like, customer service, handling complaints, time management, managment and supervisory skills, sales, telephone skills etc. We are a uk, telephone and internet based mortgage and insurance broker and have about 100 staff. we intend to grow this quickly to around 300. what uk or non uk companies provide this type of service that would allow us to customise online training courses to suit our business. WE WOULD PREFER TO ONLY USE SERVICES THAT WE CAN HAVE CONTROL OVER THE LOOK AND FEEL OF THE TRAINING SO CUSTOMISABLE TRAINING IS WHAT WE ARE LOOKING FOR


  • Welcome back, moneyquest!

    I am a bit confused about how you would like to customize an online training curriculum to suit your needs. Online courses are basically "set". Since they are pre-designed for online use and are taught without benefit of a live teacher to customize them to a "virtual class", they are hard to tweak for individual users.
    * It seems to me that you might want to work with a consultant if you want to have a set of online courses designed for your own preferences.
    Is the following course offered by WorldWideLearn of any interest?
    http://www.worldwidelearn.com/selling-online/customer-service-training.htm

    If so, I will try to look around for some more online training courses in the Customer Service area.
    If not, perhaps you could provide some further clarification as to how you are hoping to find a pre-developed online course that can be customized. I am not sure such an option exists, but your clarification might help me to better understand what you are seeking.
    umiat


  • umiat

    sorry i have not got back to you sooner. i work in the uk but i am currently on holiday in australia so i am a bit out of whack because of the time differences. Anyway i think some of the stuff you found is quite good. as you say it does not offer quite as much flexibility as the one i found but it was useful. If you can add the additional information you mentioned in your last comments and, if possible, add slighlty mopre then i would be happy for you to post this as an answer. in particular is there any software that would allow me to create the type of courses i am looking for?
    thanks

    steve


  • thanks for getting back so quickly. what i am really after is a web based system or an online package for updating our existing and creating new training. Ideally it would be something that could teach generic type subjects, (like the ones i mentioned- time management etc) but also allow us to make slight amendments to fit our company style. It will also need to be flexible enough to allow us to create some of our own existing training into a similar format. This is the closest type of site i have found which looks like it would fit http://www.enspire.com/ or perhaps you could visit this link they sent me by email of a demo URL: http://www.enspire.com/demo/sales/ STEVE.POLLARD@MONEYQUEST.CO.UK feel free to use my user name (block caps required) i am online for the next 6-7 hours if you want to get back to me and i would be happy for you to help me with this work


  • umiat. i am about to post another question and will makr it for you. it is for the same purpose as my last question ie the development of engaging training courses but is on a very different subject.


  • Thank you for such kind words and a wonderful rating. I would be very happy to work with you on future questions. If you would like to request me as a researcher, simply put "For Umiat" in the question heading. Otherwise, if you prefer to leave the question open, we have many wonderful researchers here at GA. Thanks again!
    umiat


  • Moneyquest,

    I hope to hear from you soon regarding your interest in any of the companies I have mentioned. I have since found a few others but will not post them until I know your feelings concerning those I have listed.
    umiat


  • Umiat. Thank you very much for all your help. Pleasure working with you. I will be using this service again and based on your work here would be delighted if you could pick up any future questions from us. Well done ;-)


  • Hello, moneyquest!

    I hope are still enjoying your holiday in Australia! I envy you!

    I have found some more companies that offer distance learning courseware design and customization. I have also located a fair number of software companies that specialize in online course design without requiring the technical skills of a specialist!
    Please take a look and let me know if any of them fit the bill. I will be more than happy to refine my search further if you feel these companies do not provide what you need. I again want to reiterate that I am aware of their shortcomings next to the immediate customization qualities offered by Enspire. I am hoping, however, that between the course design companies and the software which will allow you to design and create training courses specific to your needs, you will find a workable solution.
    * Rather than repost the companies I have already referenced, I will go ahead and leave them in the previous clarification.


    **********************************
    COURSE DESIGN AND CUSTOMIZATION
    **********************************

    FACILITADOR SOLUTIONS
    ======================
    http://www.facilitador.com/index.html

    "We can either create a complete e-learning program for you, create part of it, or we can enable your team to create it themselves. By assisting your team with specific tools and methodologies, we help you to create your own effective e-learning programs that improve performance." http://www.facilitador.com/os.ccd.htm

    "Since change is part of your company?s progress, our courses are build in modular format so they can be easily and rapidly updated or modified either by your staff or ours." http://www.facilitador.com/os.rm.htm



    MARIS TECHNOLOGIES (UK)
    =====================
    http://www.maris.com/index.php3

    Edugen and XML based e-learning:
    http://www.maris.com/content/index.php3?id=3
    "Edugen is an integrated set of modules developed and used by the Maris development team to create cost-effective, custom-designed e-learning courseware for our clients."
    Take a tour to see what Edugen can do:
    http://www.maris.com/content/index.php3?id=31



    DYNAMIC BUSINESS
    ================
    http://www.dynamicbusiness.co.uk/newwebsite/elearning/curriculum.htm

    "When developing bespoke content as part of an e-learning programme there is essentially one question that needs answering. Do we develop in-house or outsource?"
    "By developing bespoke course content for each elearning training solution developed, we provide you with an exact fit. The course material is structured in line with agreed learning points adding value to your organisation. Content production however can be constrained by the amount of resource that are assigned and the availability of necessary online it training and development skills."
    "An alternative to creating new content is to move existing course content into an online format - often referred to as "repurposing". Good repurposing would convert existing content into an e-learning format through the use of elearning software which allows features to be added unique to that environment. This would enable more content to be produced for the same level of resource."

    KNOWLEDGE POOL
    =================
    http://www.knowledgepool.com/elearning/custom.html

    "To ensure that your e-Learning programme exactly matches your business objectives, we offer a comprehensive custom course development service, based on a detailed analysis of your training needs and your organisational infrastructure."


    KNOWLEDGE=POWER (UK)
    =====================
    http://www.knowledge-power.com/

    "Bespoke content development (Click on "What We DO" Learning Content)
    ----------------------------------------------------------------------
    "Our aim is to translate your organisation's requirements into an effective, business-focused solution. Over time we have created content for clients on, amongst others: compliance and regulatory training, induction, product knowledge, sales skills, customer service, and change management. We work closely with subject matter experts (ours or yours) to design courses that match your needs. Then we follow a clear production process which involves you at every step of the way, to ensure we deliver the most effective course to you."


    M-LINK TECHNOLOGIES
    ===================
    http://www.mlinktech.com/

    "MLink's e-learning and performance improvement services help our clients meet their web-based training and CBT initiatives, ultimately delivering significant benefits to their customers and employees. Having completed over 300 client-specific programs in 13 years, our proven processes enable us to create e-learning solutions suited to your performance needs, timeframes and budgets. MLink offers three services:
    * Convert Your Existing Content to Interactive Web-based Training
    * Develop New Custom Content for Interactive Web-based Training
    * Install free SCORM-compliant Learning Management System (LMS) for Student Log-On, Tracking and Testing


    **********
    SOFTWARE
    **********

    NEW MEDIA MENTOR
    ===================
    http://www.idoneast.com/newmediamentor/main2-1.htm

    "NewMediaMentor is an e-learning facilitation tool; it provides organizations with the ability to create custom web-based learning environments at a minimal cost. Non-technical users can create training for business or educational purposes and distribute this material over the Internet, intranets or via CD-ROM. The focus of NewMediaMentor is ease of use! Anyone can create dynamic e-learning content without any programming knowledge thanks to NewMediaMentor's template-based design."


    CBT SOLUTIONS LTD. (UK)
    =======================
    http://www.cbt-solutions.co.uk/

    CourseWriter - CBT and Multimedia the easy way
    http://www.cbt-solutions.co.uk/coursewriter.htm

    "If you want to create your own interactive Computer-based Training courses or multimedia presentations for the Windows platform, CourseWriter provides the tools you need. CourseWriter is ideal for translating your subject knowledge and training expertise into CBT, and delivering that training to your students. CourseWriter allows trainers and subject experts to create, deliver and manage training courses quickly and simply without reference to expensive programming expertise."
    "We developed the CourseWriter system so that we could create industrial-strength distributed training courses for our clients. Now you can use the same tools for your own projects. You can create courses to cover almost any topic, meet many of your training needs and increase the effectiveness of your training, while reducing costs."


    EASY PROF
    ==========
    http://www.easyprof.com/home/home.jsp

    "This authoring software enables any normal user to produce all kinds of web-based training materials - courses, tutorials and presentations. Interactivity without programming, rich multimedia incorporation, automatic test evaluation, publishing for web, in SCORM - HTML or for CDROM."
    Read more:
    http://www.easyprof.com/product/product.jsp

    Questions"
    http://www.easyprof.com/product/faq.jsp#purchasing

    (The UK provide for EasyProf is HotLearning.com)
    http://www.elearning-design.co.uk/



    DISCOVRY SYSTEMS INTERNATIONAL
    ===============================
    http://www.discoverysystems.com/index.html

    Products
    http://www.discoverysystems.com/Pages/products.htm
    "Imagine being able to create sophisticated applications by visually linking blocks of program functions like a flowchart rather than having to learn a programming or scripting language. Then imagine being able to move those flowchart elements around, effortlessly creating entirely new programs simply by changing the way the flowchart elements are connected. Our products enable you to do just that! onViz lets you concentrate on how you want to present your information--without getting bogged down in the technicalities of programming and scripting."
    "The diverse group of people using DSI's products includes K-12 teachers, college and university professors, corporate trainers, multimedia developers, consultants, sales and marketing personnel, manufacturers, healthcare practitioners, aviators, artists, museum curators, social workers, government agencies, and individuals creating their own software for sale."
    Interactive Corporate Training Applications:
    http://www.discoverysystems.com/Pages/ICTAPPS.htm



    EVEREST AUTHORING SYSTEM
    ===========================
    http://www.insystem.com/everest/

    "Everest is an authoring system you can try on your computer for free. Everest is specifically designed to meet the special demands of CBT, WBT and distance learning. Everest is a software tool that helps you create those teaching materials."
    "Everest employs an easily understood page and book metaphor. Authors drag and drop content icons (image, text, multimedia, interaction, etc.) onto pages, and link the pages into book form. It's easy with Everest's visual authoring environment."
    Free demo download
    http://www.insystem.com/everest/evfree.htm



    KNOWLEDGE PRESENTER
    ======================
    http://www.knowledgepresenter.com/

    "Create fully interactive SCORM compliant eLearning activities, from software simulations, multiple choice quizzes, through to fully synchronized multimedia presentations, with no programming, and no plugins required."
    Free downloads available.



    MINDFLASH
    ===========
    http://www.mindflash.com/pages/home.asp

    How it works:
    http://www.mindflash.com/pages/teaching.asp

    "Mindflash automates the process of converting existing in-house training content into online training and provides all-in-one, hosted, learning management and content management tools, so, in only a few hours, you can deliver and track your online training from your own e-learning website." http://mindflash.coursehost.com/Groups/Config/Home11.asp

    * 30-day free trial

    How to Select an effective online training service:
    http://www.mindflash.com/pages/guidelines.asp


    **************


    I truly hope you find a good solution for designing a staff training program within these references. Again....please do not hesitate to ask if you feel I can provide more information or redirect my search. I will happy to do whatever I can to help you find something that works!
    Warmest Regards,

    umiat

    Google Search Strategy
    web-based online training
    corporate interactive training +online
    online staff training
    Customized interactive online training
    distance training +customized
    bespoke online training
    creating online training programs
    customer service training +online
    distance learning "financial"


  • Thanks for your clarification, Steve. I will continue to work on this, find what I can, including software, and post an answer when finished. Enjoy your holiday!!!


  • Hello again, moneyquest!

    I have spent all day searching and have not found any other companies that offer an online demo depicting the type of online customization that Enspire offers. There are plenty of companies that deliver "customized" distance learning courses, but the customization refers to the actual design of courses tailored to your company-specific needs.
    I have found a few companies for you to consider. However, they may not be suitable for you needs. Nevertheless, take a look and if they are way off, let me know. Likewise, if they are at all suitable, I will continue to search or post what I have found as an answer if you find something you like.
    If nothing is suitable, I will hope that another researcher can find a workable solution for you.
    Some companies require a degree of information from you that I do not possess in order to arrange a consultation or view their courses. Please review the following options and see if any are worth considering.

    Vergent Interactive
    ===================
    Custom E-Learning
    http://www.vergentinteractive.com/services/customelearning.htm
    "By using Macromedia and Microsoft's shared technical standards, Vergent Interactive gives clients the flexibility to make up to the minute revisions as desired."
    Custom Content
    http://www.vergentinteractive.com/gallery/customcontent.htm

    Custom Templates
    http://www.vergentinteractive.com/services/customtemplates.htm

    Gallery of Template examples:
    http://www.vergentinteractive.com/gallery/customtemplates.htm


    ENO.com
    ========
    http://www.eno.com/catalog/ecatalog.html

    Custom Content Publishing
    http://www.eno.com/catalog/custompublish.html
    "When a customer opts for custom content publishing, it should not be regarded as a "once-off" task. Rather, it should be seen as the start of an ongoing process to provide employees with relevant training material that integrates seamlessly with Eno.com-created content. The Custom Content Creation Services Group will play a vital and ongoing role in supporting the customer in this process."

    Sensa e-learning
    ==================
    http://www.sensalearning.com/whyelearning.cfm

    Different product packages
    http://www.sensalearning.com/sensa_presenter.cfm
    Read questions about creation of customized courses.
    http://www.sensalearning.com/faq.cfm


    Digital Think
    =============
    http://www.digitalthink.com/dtfs/products_services/

    Industries
    http://www.digitalthink.com/dtfs/e-learning/


    Little Planet
    =============
    www.littleplanet.com

    I spoke about your situation with an extremely knowledgeable and helpful sales representative for the company named Jimmie Johnson. I had him look at the Enspire website and it's customizable qualities and then asked him about the options LittlePlanet provides. He provided me with a very good understanding of what LittlePlanet can do for you in terms of customized learning content.
    To make a long story short, they will work one on one with you to build or customize any courses you want, including the type of company content you would like to incorporate. He stated that the customization options that are normally available through web-based learning primarily consist of incorporating your own company logos, etc. When it comes to actually adding in "learning content", the next options is to custom-design learning programs specific to your company.
    I told him about the range of course content you are requesting and he assured me that they are capable of designing any type of coursework you need. He suggested that you take a look at the "Gallery" portion of the website and then contact him to discuss your needs if you are interested.
    Call:
    Jimmie Johnson - Toll free (1-888-974-2248, ext. 35.)
    OR
    email - jimie@littleplanet.com


    Certilearn
    ===========
    http://www.certilearn.com/1000_Products.asp

    Custom Online Course Development
    http://www.certilearn.com/1020_development.asp

    Courses offered:
    http://www.courselibrary.com/


    Flex Training
    =============
    http://www.flextraining.com/course_development.asp

    Allows customization of online courses for all types of industries. Unfortunately, there is no way to evaluate whether their courses are applicable to your needs without a consultation.
    Test Drive
    http://www.flextraining.com/test_drive.asp

    http://www.flextraining.com/licensing.asp


    Edulence
    =========
    (I doubt this company offers the direct customization you would want) I tried calling their toll-free number but simply got a message machine. I felt it would not do much good for them to call me back as opposed to your direct consultation)
    Please read the following overview
    http://www.edulence.com/getting_started/user_benefits.asp

    Innovative Role-Based Sequential Curricula
    http://www.edulence.com/main/curricula.asp


    ===


    Well, I may be spinning circles here. I hope not!!! Either way, look them over and I will wait to hear back from you.
    umiat









  • #If you have any other info about this subject , Please add it free.#
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    If you have any other info about setting up bespoke online staff training for uk financial services business , Please add it free.

    July 30th, 2010 edit


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